Frequently asked questions - Harmony béton

Questions & answers

Customer account​

To create an account, simply click on the login icon in the upper left corner. You will then need to specify whether you are a professional or an individual. Enter your email address in the “create your account” field. You will then be asked to fill in your contact details.

To create a professional account, you will be asked to enter your SIRET number.

Yes, it is entirely possible to have several delivery addresses in “my account” then “my addresses”.

If you forget your password, a “forgotten password” button will allow you to reset it. If you have forgotten your username, please contact us.

To view your order history, you must go to the “my account” section then “order history and details”.

To find your invoices, go to the “my account” section then “order history and details”, you will then be able to download your invoices.


If you wish to place an order, you must log in, choose your items and add them to your basket. Then, go to your basket to order. Choose your delivery method and proceed to payment.

It is possible to cancel or modify an order as long as it has not been shipped. To do this, you must contact us via email, chat or telephone.

You can change your shipping address until the order has been shipped. Otherwise, you will be charged additional fees.

Promo codes can be used in your basket in the box provided for this purpose.


As indicated in article 5.11 of the General Terms and Conditions, payment is secured using SSL security standards and your banking data is encrypted.

You can pay the amount of your order by:

-Bank card

-Bank check

-Bank transfer


It is possible to pay in several installments via the payment method:

Alma from 100€ up to 2000€ if you are an individual. Alma does not offer payment in installments for professionals.



In order to be reimbursed for a sample, you must return it to us in good condition within 30 days. It will be refunded to you either by recrediting your bank card or by check.

Delivery times - Countries served

Preparation times vary depending on the products ordered. They are generally between 1 and 3 days for a product in stock. Some products require longer preparation time, shipping time can be up to 15 days.

Delivery times are 24-48 hours for packages weighing less than 30 kg and 72-96 hours for pallets.

We currently deliver to Corsica but not to France Overseas.

We deliver in Europe to the following countries:






-The Netherlands

We can also deliver to other countries in the Europe zone. A specific transport quote will be sent to you upon simple request.

Delivery - Reception

For packages weighing less than 30 kg (delivery within 24-48 hours):

-DPD at home, in relay or at your workplace

-GLS at home, in relay or at your workplace

For pallets and packages weighing more than 30 kg (delivery in 72-96 hours):

-Kuehne Nagel delivery with appointment by email or text message and signature

-DB Schenker delivery with appointment by email or text message and signature

The delivery method depends on the weight of your order as well as your location.

The delivery person cannot climb stairs in a building. Make sure to provide an address allowing the passage of heavy goods vehicles in the event of an order exceeding 30kg.

The delivery address must not contain any access restrictions under penalty of additional costs to be paid.

The carrier will send you a link via email or text message to track the delivery of your order.

You can change the delivery address for free before shipping. Once the order has been shipped, you will be charged for any change of address.

You must contact customer service who, after analysis, will define the procedure to follow.

Open the package in the presence of the delivery person, check the conformity of the order and express reservations if an item is damaged. You have 15 minutes to check the conformity of the order in front of the delivery person.

In the event of a damaged package, you must make specific reservations with the delivery person. Subsequently, please contact our transport department so that they can tell you the procedure to follow.

Your right of withdrawal is valid within 14 days following the delivery date by contacting customer service. The refund is full upon receipt of the product at our premises (products intact, unopened, in their original packaging).

When you collect your order from the store, we will ask you for the name you ordered with and then we will load your order into your vehicle.


You have a period of 14 days from receipt of the Products to withdraw without having to give reasons or pay penalties, for all Products. In the case of a kit made up of several products, unused Products from this kit cannot be returned. Only the complete kit can be returned. The return costs will then be the responsibility of the Customer. Only the price of the Product(s) purchased will be refunded, excluding delivery costs.

Concerning ISY Waxed Concrete, it cannot be returned or exchanged colors.

If you wish to return the product, please contact us by email or telephone within 14 days after delivery.

Are I responsible for the return costs?

After receipt of the products and verification of their conformity by us, we will reimburse you directly to the payment method used for the order.


If you have any problems using products, you can contact technical support via direct chat on the site or via telephone.

It is possible to exchange a product by following the same procedure as for returning a product within 14 days after receipt of the order for an unopened product.

The technical sheets can be found in the instructions tab on the product sheets. You can also find all of our technical sheets in the “documents to download” section at the very bottom of the site page.

To create an after-sales service file, please contact us by email or by telephone at



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