Home Quality charter

Quality charter

Harmony Concrete is committed

Harmony Concrete is the only manufacturer of concrete decorative in France to guarantee you :

  • A manufacturing and packaging in France of all our products.
  • A report CSTB test of our polished concrete, our varnish Optimum and Premium.
  • A report Eurofinscomparatif on our varnish.
  • A warranty liability manufacturer for our products, which covers bodily, material and immaterial damage caused to third parties.
  • A control of Quality of production ISO 9001:2008 certified
  • A control of our materials for concrete decorative in accordance with the CE marking according to the standard NF EN 13813 and to the standard european VOC 2007/2010.
  • All of our products available and in stock.

The command

How to place an order ?

To place an order on the site www.harmony-beton.com/fr/, it is enough to identify himself through his email address and previously chosen password during the registration process on the site. All orders in stock in metropolitan France, the delivery time is 8 working days from the receipt of payment of the order. You will be notified by mail of the shipment of the order. You can follow the progress of your order from your account.

How do I pay ?

You have the choice between 4 ways of payment :

• CIC : (Carte bleue, Visa, Mastercard, Eurocard)
• By Paypal
• By bank transfer
• By cheque or postal

Ensure the confidentiality and security of transmitted data is a priority for Harmony Concrete. The site uses the secure payment by the security standard SSL (Secure Socket Layer).

Delivery

Packages are shipped 48 hours after receipt of your payment. The shipping time for metropolitan France is 48 to 96 hours according to the department of delivery.

We ship according to weight of your order by Colissimo, e-mail Calberson Geodis or by carrier.

We deliver to the following european countries :

  • Metropolitan France
  • Corsica
  • Belgium
  • Luxembourg
  • Germany
  • Austria
  • Poland

For other destinations, European or other, please contact us so that we can encrypt the carrier.

Shipping charges include packaging, handling and transportation costs and are variable depending on the weight of your order and the department of delivery.

Attention, if you create a shopping cart without having created an account before, the cost of transportation that you will be given will not take into account your department of shipping, but a department at random.

We offer delivery for any order of polished concrete in metropolitan France (excluding Corsica).

Upon receipt of the package, you agree to abide by the following guidelines :

  1. You must unpack the item delivered before signing the receipt. You should not be intimidated by the driver, you are legally entitled to 15 minutes to open and check the parcel. We can't force you to keep a parcel that is faulty or incomplete. If, however, the driver does not wish to wait until you have finished unpacking, you have to write all the letters on the package : "The driver did not want to stay" and do the sign.
  2. In order for your reservations to be valid : please mention the exact nature of the damage suffered (bag with holes, missing a pot of 1L, etc), take a photo of the products complained of, please send an email with these photos in the 24 hours after the receipt of the grout. After a period of 72 hours working days, your reservations will no longer be of value.
  3. No claim will be admissible (article L. 133-3 of the French code of commerce) for tout article damaged during shipping and not noted on the receipt. From the moment that the delivery note has been signed, the verification of the condition of the product is considered as made.

Telephone support

For any questions or enquiries, we are available directly via our chat for an instant response during business hours ! Our standard is open from Monday to Friday from 8: 00 to 20: 00 and Saturday from 8: 00 to 18: 00. Don't forget to make sure you have your order number, and the product reference of your article, if it is a follow-up order or return.

Web

You can reach us by mail : contact@harmony-beton.com we will make sure to respond as quickly as possible.

Mail

It is also possible to write us at this address :

Harmony-concrete
Z. A Hamlet of Ash trees 235
Street birch
13109 SIMIANE COLLONGUE
France

Secure payment

Ensure the confidentiality and security of transmitted data is a priority for Harmony Concrete. The site uses the secure payment by the security standard SSL (Secure Socket Layer).

How to pay on the website ?

You have the choice :

• CIC : (Carte bleue, Visa, Mastercard, Eurocard)
• By Paypal
• By bank transfer
• By cheque or postal


Cancel Choose this color